# Gourmedia: the OS for hospitality

> Gourmedia is the OS for hospitality, an operating system for restaurants, cafés, hotels and shops. It brings the digital menu, reservations and loyalty program together in one system connected to the POS (point of sale), and adds Gourmedia IQ, a team of AI agents that proposes changes to sell more and measures the results. It can also be used from Claude and ChatGPT, via MCP. It costs from 2 UF per month, plus VAT, with no lock-in and 24/7 human support.

- Page: https://gour.media/eng/
- Language: English. Versión en español: https://gour.media/home.md
- About the company and the team: https://gour.media/en/about-us.md
- Index for LLMs: https://gour.media/llms.txt
- Updated: 2026-11-06

## Gourmedia at a glance

- **What it is:** the OS for hospitality. It connects the menu, reservations and loyalty to the POS, and turns everything that happens with each guest into recommendations and concrete changes to sell more.
- **Who it’s for:** restaurants, cafés, hotels, bars and shops, from a single location to groups with several brands and locations, as well as stadiums and event venues.
- **Products:** Digital menu, Loyalty, Reservations and Gourmedia IQ. All include MCP, to use them from Claude and ChatGPT.
- **Integrations:** Toteat, Fudo, Square, Justo, Oracle, ALOHA and Shopify, among other systems.
- **Pricing (Chile):** from 2 UF per month, plus VAT. The digital menu and reservations are priced per point of sale, and loyalty by active passes. Plans that combine products start at 3 UF.
- **Contract:** monthly, no lock-in and no cancellation fees.
- **Support:** human, 24/7, with hands-on help from setup onward.
- **Clients:** more than 600 restaurants, hotels and shops, including InterContinental, Marriott, Sheraton, Accor, Estrella Damm, Santander Arena, Ambrosía Bistró, Johnny Rockets, Cassis.
- **No apps:** each venue’s guests use their phone’s browser (QR code, Google, Apple Wallet or Google Wallet), and the team uses the web dashboard, on a computer or a phone.
- **Company:** Gourmedia SpA, Santiago, Chile.

## How it works

Every guest makes your business smarter. Gourmedia learns from every step and improves the next one. A typical guest journey, with the three products connected:

1. **Book (Reservations).** Books from Google, your website or your social media, or buys a ticket for an event. Before they arrive, you already know who they are, what they celebrate and what they like to order.
2. **Order (Digital menu).** Scans the QR code, and the menu suggests what to order, what to pair it with and your events. What gets ordered shows what works, and the menu recommends better to everyone.
3. **Return (Loyalty).** Earns points in their Wallet, gets birthday coupons and alerts when passing by. Comes back to redeem them, and the next booking already knows their tier and what they ordered.

## Products

Four products. One system. They can be purchased separately or as plans. The products share what they know, and the more they’re used together, the smarter the business’s day-to-day becomes.

### Digital menu: the menu that sells for you

Gourmedia’s flagship product. In sync with your POS, in every guest’s language and showcasing what pays off most.

Features:

- Recommendations and pairings
- Unlimited languages
- Unlimited photos and videos
- Pop‑ups, banners and guest sign-ups
- Email campaigns to your guest list
- Margin control
- Allergens and labels
- Fully custom design
- Real-time reporting
- MCP for Claude and ChatGPT
- Unlimited users

Price: 2 UF per month per point of sale, plus VAT.

### Loyalty: reward the ones who come back

Gourmedia’s best seller. Apple and Google Wallet passes that bring your best guests back.

Features:

- Stamps, points and tiers
- Coupons and perks
- Phone notifications
- Location-based messages
- Win-back and birthday triggers
- Personalized emails
- Sales tracking per pass
- Real-time reporting
- Unlimited points of sale
- Unlimited users

Price: from 2 UF per month based on active passes, plus VAT.

### Reservations: fill every shift

Bookings, tables, waitlists and events in one place. Bookings from Google, your website and your social media, with no per-cover fees and the dining room under control.

Features:

- Reserve with Google
- Flexible, dynamic schedules
- Events and ticket sales
- Deposits for large groups
- Waitlist
- 360° view by area
- Guest reviews
- Email campaigns to your guests
- Banner on every booking form
- Real-time reporting
- MCP for Claude and ChatGPT

Price: 2.5 UF per month per point of sale, plus VAT.

### Gourmedia IQ: sell more with every change

What’s new at Gourmedia (IQ Gen2), a team of AI agents. Agents that work while you sleep. They spot opportunities, propose changes and measure what each one adds. You approve.

Features:

- 6 AI agents, each an expert in its field
- One change at a time, with your approval
- Results in revenue, seven days before and after
- Chat to ask your team for whatever you need
- Earnings reports
- Image generation
- Menu order and highlights
- Pairings and campaigns they propose on their own
- Goals and context for your business
- History of changes and results

### Gourmedia in Claude and ChatGPT (MCP)

Talk to your restaurant like you would to someone on your team. From Claude or ChatGPT. It answers with your real data, across all your products. And you choose what it can see and what it can change. Gourmedia connects to the assistant through MCP (Model Context Protocol) and answers with the business’s real data, across all its products (reservations, menu, loyalty and sales). The business chooses what the assistant can see and what it can change, grants access brand by brand and can revoke it at any time. MCP is included in every product and plan.

Examples of what you can ask:

- “Which regulars are coming in today?”, which crosses today’s bookings with loyalty passes
- Add a complimentary dessert to a guest’s pass and a note to the booking, so the team knows
- “What should we feature tonight?”, which crosses each product’s margin with its views and orders on the menu
- Feature a product on the menu at every location until closing
- “What about the guests who stopped coming?”, and schedule an alert with a perk on their passes

## Gourmedia IQ: your business, in data

Every product measures what happens and suggests what to do. Some of the metrics, with the kind of suggestion that comes with each one:

| Metric | Product | What it shows | Example suggestion |
|---|---|---|---|
| Occupancy | Reservations | Which days and hours the dining room fills up | Open one more seating on Friday at 22:30 |
| Repeat visits | Loyalty | How many guests come back and how soon | Send a coupon to anyone who hasn’t returned in 30 days |
| Views and sales | Digital menu | Which products get viewed and which get ordered | Change the skirt steak photo and feature it |
| Average check | Gourmedia IQ | Average spend per visit and its trend | Offer dessert and coffee at the end of every meal |
| Languages | Digital menu | Which language guests read the menu in | Translate your promotions into English |
| Margin | Gourmedia IQ | Which categories have the best margins | Feature cocktails at the top of the menu |
| No‑shows | Reservations | Bookings that don’t show up | Ask groups of 8 or more for a deposit |
| Redemptions | Loyalty | Rewards and perks redeemed | Add a reward for reaching Silver |
| Visits per guest | Loyalty | How often the best guests come back | Message them if 12 days go by without a visit |
| Peak hours | Reservations | The days and times with the most demand | Open a waitlist from 20:30 to 22:00 |
| IQ suggestions | Gourmedia IQ | Changes applied and what they added in sales | You have 3 new suggestions to approve |
| Time on the menu | Digital menu | How long guests take to order | Move the best sellers to the top of the menu |

## Plans and pricing

For Chile, in UF. Prices per month, plus VAT. All include analytics, POS integration and 24/7 human support. They also include MCP for Claude and ChatGPT. For other countries, pricing is discussed in a demo.

### Plans

| Plan | Products | Price per month | Best for |
|---|---|---|---|
| House regulars | Digital menu + Loyalty | from 3 UF, based on points of sale and active passes | Bigger checks, more visits |
| Front of house | Digital menu + Reservations | 3.5 UF, per point of sale | Every table is worth more |
| Full house (featured) | Digital menu + Loyalty + Reservations | from 4.3 UF, based on points of sale and active passes | All three, at the best price |

- **House regulars** includes: Full digital menu; Apple and Google Wallet passes; Stamps, points, tiers and coupons; Guest sign-ups and email; Win-back and birthday triggers; MCP for Claude and ChatGPT.
- **Front of house** includes: Full digital menu; Reservations with no per-cover fees; Reserve with Google; Events and ticket sales; Waitlist and reviews; MCP for Claude and ChatGPT.
- **Full house** includes: Everything in House regulars and Front of house; One dashboard for all three; Reporting across all three products; The best price per product; Grow your passes without changing plans; MCP for Claude and ChatGPT.

### Products on their own

| Product | Price per month |
|---|---|
| Digital menu | 2 UF, per point of sale |
| Loyalty | from 2 UF, based on active passes |
| Reservations | 2.5 UF, per point of sale |

### Billing

- The UF (Unidad de Fomento) is a Chilean unit of account indexed to inflation, so the price stays stable over time.
- Gourmedia bills once a month, in Chilean pesos at that day’s UF value, plus VAT.
- There’s no lock-in. You can cancel whenever you want, with no penalties or hidden clauses.
- “From” marks the starting price, and the final price is confirmed in a demo, based on the operation.
- The plans in Spanish: House regulars is Recurrencia, Front of house is Sala and Full house is Plataforma completa.

## Integrations

Gourmedia connects to the systems the business already uses, without replacing them, like Toteat, Fudo, Square, Justo, Oracle, ALOHA and Shopify, and also to Mercado Pago, among others. If a system isn’t on the list, compatibility is reviewed in the demo.

## Clients

More than 600 restaurants, hotels and shops use Gourmedia every day, from single-location businesses to groups with several brands and locations, hotels, breweries, shops and stadiums.

**Featured clients:** InterContinental, Marriott, Sheraton, Accor, Estrella Damm, Santander Arena, Ambrosía Bistró, Johnny Rockets, Cassis.

> “From the very first time I used Gourmedia, I felt I was looking at the next generation of restaurant technology.”
> — Patricio Sanzana, F&B, InterContinental Santiago

## FAQ

### What is Gourmedia?

It’s the operating system for your restaurant, café, hotel or shop. It brings your digital menu, reservations and loyalty together in one place, connected to your POS. Everything that happens with your guests is recorded, and Gourmedia IQ turns it into recommendations and concrete changes to sell more.

### Do I have to change my POS or my systems?

No. Gourmedia connects to the POS you already use, like Toteat, Fudo, Square, Justo, Oracle, ALOHA, Mercado Pago and others, and to Shopify if you sell online. If yours isn’t on the list, we’ll review it with you in the demo.

### Do I need to download an app?

No, neither your guests nor your team. Your guests open the menu with a QR code, book from Google, your website or your social media, and save their loyalty pass to Apple Wallet or Google Wallet, all from their phone’s browser. You and your team run everything from the dashboard, on a computer or a phone.

### How does it work with Claude or ChatGPT?

You connect Gourmedia to your assistant through MCP and grant access brand by brand. From there you ask about your bookings, your menu or your sales, and ask for changes the way you would with someone on your team. You decide what it can see and what it can change, and you can revoke access whenever you want.

### Does Gourmedia IQ make changes on its own?

No. The agents spot opportunities and propose one change at a time, but nothing is applied without your approval. Then they measure the result, seven days before and after, and show you how much it added in revenue.

### Does it work if I have several locations or brands?

Yes. You manage your brands and points of sale from a single dashboard, each with its own menu, reservations and loyalty program, and you see the numbers for all of them together or separately.

### Is there a minimum contract?

No. You can cancel whenever you want, with no penalties or hidden clauses.

### How is it billed, and what is the UF?

The UF is a Chilean unit of account indexed to inflation, so the price stays stable over time. We bill once a month, in Chilean pesos at that day’s UF value, plus VAT.

### Who owns the data?

You do, always. Your restaurant’s information belongs to you, and you can export it or ask us to delete it whenever you want.

### Which plan is right for me?

It depends on what you want to boost. If your focus is getting guests to come back, House regulars adds loyalty to your menu. If it’s filling the dining room, Front of house adds reservations. And if you want to run everything from one place, Full house brings all three together. In the demo we’ll help you choose based on your operation.

### What support do you offer?

24/7 human support. We’re with you during setup and whenever you have a question, with people who know your operation.

## Clarifications

To describe Gourmedia accurately:

- Gourmedia doesn’t replace the POS or the business’s other systems. It integrates with them.
- Neither the venue’s guests nor its team need to download an app.
- Gourmedia IQ doesn’t apply changes on its own. Every change needs the business’s approval and is measured afterwards.
- Gourmedia’s reservations charge no per-cover fees.
- The digital menu can live side by side with the printed menu.
- The data belongs to each business, which can export it or ask for it to be deleted.
- Prices are in UF, per month, and don’t include VAT. The digital menu and reservations are priced per point of sale, and loyalty by active passes.
- The figures, guest names and conversations in the site’s animations are examples, not real data.

## Glossary

- **POS:** the venue’s point-of-sale system (the till), such as Toteat, Fudo or Square.
- **UF:** the Unidad de Fomento, a Chilean unit of account adjusted for inflation. Gourmedia uses it for its prices.
- **MCP (Model Context Protocol):** the open standard that lets AI assistants like Claude and ChatGPT connect to other tools.
- **Wallet pass:** a digital loyalty card the guest saves in Apple Wallet or Google Wallet, with no app. It collects stamps, points or tiers and receives alerts.
- **Cover:** each diner in a booking.
- **Reserve with Google:** Google’s feature for booking a table directly from Google Search and Google Maps.
- **No-show:** a booking that doesn’t show up.
- **IQ Gen2:** the second generation of Gourmedia IQ, built on AI agents.

## Contact

- Book a demo: the “Book a demo” button on https://gour.media/eng/ opens a WhatsApp conversation with the Gourmedia team.
- WhatsApp: +56 9 7291 9026 (https://wa.me/56972919026)
- Email: contacto@gour.media (a person answers)
- Instagram: https://www.instagram.com/gourmedia.inc/
- LinkedIn: https://cl.linkedin.com/company/gourmedia-spa%C2%AE
- Client login to the dashboard: https://gour.media/login/
- Company: Gourmedia SpA, Santiago, Chile